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FAQ-Wiki-Outlook

I ran your software to recover an OST (PST) file which is 2.4 gigs. After processing the file for long time the resulting PST file was pretty much empty. What am I doing wrong? Please advise

Answer:

You should:

  1. Reboot your computer.
  2. Disable your antivirus, it can block access to the Outlook data for our program.
  3. Don't run the Outlook during and before recovery. If you choose to save data to new PST files, Outlook will start in hidden mode automatically.
  4. Try to make the recovery to separate files, not to PST.
  5. If you have another computer, please try to recover this file on it.
  6. Send to our technical support your original file for a recovery if my suggestions can't help.

You can create multi-volume archive from the orignal OST/PST file using WinRar program ( https://rarlab.com). It is free trial. The size of each volume must be ~30-50Mb. And upload all files on www.dropbox.com service and send us the links to the all files.